Fraud Screen

The fraud screen tool allows a merchant to create and customize rules that automatically mark orders for future review. Running after the order has been placed, these rules look at the items in the cart, payment methods, shpping and billing address, and general order characteristics. If the order matches the combination of attributes defined in the rules, the order will be marked with a status of "Verifying" and hidden from the warehouse fulfillment system as well as 3rd party fulfilment engines until it can be reviewed.

Once the call center representative reviews the order and/or contacts the cusotmer to verify its validity, they can update the status in the Call Center > Order tool.

Searching

To find a rule or rules that share a common attribute value, a search block has been provided. To add a new one, use the "Add New" button

These attributes are as follows:

Property	Description
Rule Name	All or part of the payment name
Active Only	Filters your result to only show currently active rules
Rows	Limits the results to the indicated number.

Details

The details screen allows you to manage the fraud rule name and the various order attributes that will trigger a review. When matching the order, all populated fields must match the fields of the order to trigger a match. If a field is left blank, it will not be used in comparison against the order.

Warning

Be careful of making a rule too generic. If you do not make a rule specific enough, it may cause an excessive number of orders to be marked for review. Before saving and migrating your rule, try reading it out loud to yourself to see if it makes sense.

Ex: "I want to personally review all orders that have a ....".

These attributes are as follows:

Property	Description
Rule Name	The name that uniquely identifies the rule. This will also appear in the order notes if this rule triggers a review.
First Name	Match if the first name of the shipping or billing address is this value
Last Name	Match if the last name of the shipping or billing address is this value
Address	Match if the address line 1 of the shipping or billing address is this value
Address 2	Match if the address line 2 of the shipping or billing address is this value
City	Match if the city of the shipping or billing address is this value
State or Province	Match if the state or province of the shipping or billing address is this value
Postal Code	Match if the postal code of the shipping or billing address is this value
Country	Match if the country code of the shipping or billing address is this value
Email	Match if the email address of the shipping or billing address is this value
Phone	Match if the phone number of the shipping or billing address is this value
IP Address	Match if the ip address of the shopper is this value. Supports IP4 or IP6 addresss.
Shipping Method	Match if the shipping method code of the shipping address is this value
Card Type	Match if the payment type code matches of any payment in the order is this value
Order Total Rule	Used in conjunction withe the order total amount, this indicates the comparitor that should be used when comparing the order total to the value. Values are Less than Less than or equal to Equals Does not equal Greater than Greater than or equal to
Order Total	Match if the order total combined with the order total rule match this value
Style Id	Match if the order contains this style id
Ship and Bill Address	When checked, the rule will match if the shipping and billing address are different from each other.
Active Status	Indicates whether the rule is active or inactive. If the rule is inactive, it will not be evaluated when orders are placed.
Migration Status	Indicates whether the current state of this rule is visible only on staging, will be migrated to production, or is currently on production.
Scheduled Migration Date	For items that are ready to migrate, this is the date that the changes should be migrated to production. For items that are on production, this date indicates when the change was actually migrated.

Change History

The change history tab shows all of the changes that were made to this rule and by whom. It is useful for diagnosing unexpected changes to your administrator accounts.