System Emails

The system emails tool allows an administrator to manage the various customer touchpoint emails available in the system. It also provides the ability to create custom email templates that can be implemented in your website workflow.

Searching

To find a system email or emails that share a common attribute value, a search block has been provided. If you wish to create a new one, click the "Add New" button above the search block.

These attributes are as follows:

Property	Description
Email Template	The exact name of the email template
Active Only	Filters your result to only show currently active users
Rows	Limits the results to the indicated number.

Details

The details screen allows you to manage the email information, including the name, description, subject, sender and HTML message body.

These attributes are as follows:

Property	Description
Template Name	The name of the Email template. For custom email templates, this can be any value of your choosing, as long as it is unique to your website. In order have the system send out the email automatically as part of an event, it must be one of the following values, depending on the event. RESET_PASSWORD ACCOUNT_CREATED PASSWORD_CHANGED ORDER_CONFIRMATION RETURN_CONFIRMATION SHIPMENT_CONFIRMATION CANCEL_CONFIRMATION CREDIT_CONFIRMATION SHARE_WISHLIST SHARE_PRODUCT GIFT_CERTIFICATE CONTACT_US ADMIN_PASSWORD DATALOAD
Short Description	A description of the template and what is is used for.
Email Type	An indicator as to what type of email it is. System - an email generated from the website Post Purchase - an email generated after a purchase has been made Abandoned Cart - an email generated after a customer has been away from the website for a period of time without having placed an order Call Center - an email template that can be used by your call center representatives when communicatig with customers.
From Email	The email address that the email should be sent from.
From Name	An email alias that describes the sending email address to your customer. For example: "Customer Service". This will appear in the message header when it is receivd
Subject	The subject line of the email
Message Template	The HTML body of the message.
Active Status	Indicates whether the system email is active or inactive. If the email is inactive, an email will not be sent during the indicated event.
Migration Status	Indicates whether the current state of this method is visible only on staging, will be migrated to production, or is currently on production.
Scheduled Migration Date	For items that are ready to migrate, this is the date that the changes should be migrated to production. For items that are on production, this date indicates when the change was actually migrated.

Dynamic Data

System emails that are driven by marketAgility events can be customized by inserting personalized, event specific information into the body of the email, dependent on the availabilt of the data and the action being peformed.

Each dynamic field uses a mustache template format (eg: ) and must match the available data property in case and spelling in order for data to be successfully merged into the template.

These attributes are as follows:

Template	Description	Available properties
RESET_PASSWORD	Sent to the customer's email via the website when they select "Forgot Password" and that email matches a username registered on the site or via marketAgility when a Customer Service Rep clicks "Send Password" in Call Center → Users. Directs users to account > reset.aspx with a time-stamped token. The reset page itself controls the duration that token is active.	OID Created CustomerNumber EmployeeNumber BirthDate Gender Email Username IsEmployee IsRegistered IsTaxFree JsonWebToken ReminderQuestion ReminderAnswer FirstName MiddleName LastName FullName Company Address Address2 City StateOrProvince PostalCode Country Phone MobilePhone Fax Custom1 Custom2 Custom3 Custom4 Custom5
ACCOUNT_CREATED	Sent to the customer via the website when a new website account is set up either via account > login.aspx, Login Modal, checkout > login.aspx, or checkout > complete.aspx or via marketAgility when a Customer Service Rep creates a new user in Call Center → Users.	OID Created CustomerNumber EmployeeNumber BirthDate Gender Email Username IsEmployee IsRegistered IsTaxFree JsonWebToken ReminderQuestion ReminderAnswer FirstName MiddleName LastName FullName Company Address Address2 City StateOrProvince PostalCode Country Phone MobilePhone Fax Custom1 Custom2 Custom3 Custom4 Custom5
PASSWORD_CHANGED	Sent to the customer via the website when the password on their account has been updated via the password reset page - account > reset.	OID Created CustomerNumber EmployeeNumber BirthDate Gender Email Username IsEmployee IsRegistered IsTaxFree JsonWebToken ReminderQuestion ReminderAnswer FirstName MiddleName LastName FullName Company Address Address2 City StateOrProvince PostalCode Country Phone MobilePhone Fax Custom1 Custom2 Custom3 Custom4 Custom5
ORDER_CONFIRMATION	Sent to the customer via the website when their order is placed on checkout > review.aspx or if the checkout complete API is called (not in default) or via marketAgility when an order is placed in the Call Center → Cash Register.	OID UserID OrderNumber ExternalOrderNumber SourceCode PromoCode IPAddress OrderState StoreLocation Created Total TotalShipping TotalTaxes TotalDiscount TotalServices SubTotal Cart (summarized Items) OID OrderID SkuID ParentID GiftCertID WishlistID DestinationID ItemState Name VendorBrand Price ListPrice TotalPrice Discount Tax ShipCharge ShipSurcharge ShipTax TaxCode StyleID UrlIdentifier SKU FreeShip CanDiscount CanGiftWrap isGWP Quantity QuantityShipped QtyInStock QtyOnOrder QtyWarehouse ReorderThreshold ColorCode ColorLabel ColorDesc Size1Value Size1Label Size2Value Size2Label Size3Value Size3Label WeightValue WeightLabel ProductImage Personalization AuxiliaryInfo ShipTracking ShipDate BackOrderDate ExternalLineID ItemType Items (eaches) OID OrderID SkuID ParentID GiftCertID WishlistID DestinationID ItemState Name VendorBrand Price ListPrice TotalPrice Discount Tax ShipCharge ShipSurcharge ShipTax TaxCode StyleID UrlIdentifier SKU FreeShip CanDiscount CanGiftWrap isGWP Quantity QuantityShipped QtyInStock QtyOnOrder QtyWarehouse ReorderThreshold ColorCode ColorLabel ColorDesc Size1Value Size1Label Size2Value Size2Label Size3Value Size3Label WeightValue WeightLabel ProductImage Personalization AuxiliaryInfo ShipTracking ShipDate BackOrderDate ExternalLineID ItemType Destinations OID Alias FirstName MiddleName LastName FullName Company Address Address2 City StateOrProvince PostalCode Country Phone Fax MobilePhone Email ShipType ShipDescription ShipInstructions ShipCharge TotalTax TaxCounty TaxCity TaxState TaxDistrict isResidence NoSplitShip Payments OID Alias FirstName MiddleName LastName FullName Company Address Address2 City StateOrProvince PostalCode Country Phone Fax MobilePhone Email CardType CardExpire CardLast4 Amount
RETURN_CONFIRMATION	Sent to the customer via the website when a return has been processed through the admin tool, or if the return confirmation API is successfully called.	Created OrderNumber SubTotal Shipping ShippingTax Tax Total RMA ReturnDate BillFirstName BillLastName BillFullName BillAddress BillAddress2 BillCity BillStateOrProvince BillPostalCode BillPhone Items OID OrderID SkuID ParentID GiftCertID WishlistID DestinationID ItemState Name VendorBrand Price ListPrice TotalPrice Discount Tax ShipCharge ShipSurcharge ShipTax TaxCode StyleID UrlIdentifier SKU FreeShip CanDiscount CanGiftWrap isGWP Quantity QuantityShipped QtyInStock QtyOnOrder QtyWarehouse ReorderThreshold ColorCode ColorLabel Color Size1 Size1Label Size2 Size2Label Size3 Size3Label Weight WeightLabel ProductImage Personalization AuxiliaryInfo ShipTracking ShipDate BackOrderDate ExternalLineID ItemType
SHIPMENT_CONFIRMATION	Sent to the customer via marketAgility when any part of their order has been marked as shipped in Warehouse → Order Edit → "Shipments" tab or the Call Center → Order Edit → "Shipments" tab.	OrderId OrderNumber ShipmentDate ShipmentId CarrierCode TrackingNumber SubTotal TotalDiscount TotalShipping TotalTaxes TotalServices Total Items OID OrderID SkuID ParentID GiftCertID WishlistID DestinationID ItemState Name VendorBrand Price ListPrice TotalPrice Discount Tax ShipCharge ShipSurcharge ShipTax TaxCode StyleID UrlIdentifier SKU FreeShip CanDiscount CanGiftWrap isGWP Quantity QuantityShipped QtyInStock QtyOnOrder QtyWarehouse ReorderThreshold ColorCode ColorLabel Color Size1 Size1Label Size2 Size2Label Size3 Size3Label Weight WeightLabel ProductImage Personalization AuxiliaryInfo ShipTracking ShipDate BackOrderDate ExternalLineID ItemType
CANCEL_CONFIRMATION	Sent to the customer via marketAgility when an Item on their order or their entire order has been cancelled in Call Center → Order Details.	Created OrderNumber SubTotal Shipping ShippingTax Tax Total ShipFirstName ShipLastName ShipFullName ShipAddress ShipAddress2 ShipCity ShipStateOrProvince ShipPostalCode ShipPhone ShipInstructions ShipMethod BillFirstName BillLastName BillFullName BillAddress BillAddress2 BillCity BillStateOrProvince BillPostalCode BillPhone Items OID OrderID SkuID ParentID GiftCertID WishlistID DestinationID ItemState Name VendorBrand Price ListPrice TotalPrice Discount Tax ShipCharge ShipSurcharge ShipTax TaxCode StyleID UrlIdentifier SKU FreeShip CanDiscount CanGiftWrap isGWP Quantity QuantityShipped QtyInStock QtyOnOrder QtyWarehouse ReorderThreshold ColorCode ColorLabel Color Size1 Size1Label Size2 Size2Label Size3 Size3Label Weight WeightLabel ProductImage Personalization AuxiliaryInfo ShipTracking ShipDate BackOrderDate ExternalLineID ItemType
CREDIT_CONFIRMATION	Sent to the customer via marketAgility when they have been given an order credit unrelated to a return in Call Center → Order Details → "Appeasements" tab.	Created OrderNumber SubTotal Shipping ShippingTax Tax Total ShipFirstName ShipLastName ShipFullName ShipAddress ShipAddress2 ShipCity ShipStateOrProvince ShipPostalCode ShipPhone ShipInstructions ShipMethod BillFirstName BillLastName BillFullName BillAddress BillAddress2 BillCity BillStateOrProvince BillPostalCode BillPhone Items OID OrderID SkuID ParentID GiftCertID WishlistID DestinationID ItemState Name VendorBrand Price ListPrice TotalPrice Discount Tax ShipCharge ShipSurcharge ShipTax TaxCode StyleID UrlIdentifier SKU FreeShip CanDiscount CanGiftWrap isGWP Quantity QuantityShipped QtyInStock QtyOnOrder QtyWarehouse ReorderThreshold ColorCode ColorLabel Color Size1 Size1Label Size2 Size2Label Size3 Size3Label Weight WeightLabel ProductImage Personalization AuxiliaryInfo ShipTracking ShipDate BackOrderDate ExternalLineID ItemType
SHARE_WISHLIST	Sent by the customer to an entered email address via the website when they complete and submit the "Share Your Wishlist" form on account > wishlist	FullName Email RecipientName RecipientEmail Url (link to the Website) Name (name of the wishlist) Items OID WishlistID SKU SkuID StyleID UrlIdentifier VendorBrand Name ShortDesc ListPrice Price ProductID ProductImage ProductImageRaw Quantity QuantityPurchased QtyInStock QtyOnOrder Threshold Size1Label Size1Value Size2Label Size2Value Size3Label Size3Value WeightValue WeightLabel
SHARE_PRODUCT	Sent by the customer to an entered email address via the website when they share a product from the product template. The UX for this functionality may not be built into your site, however this is an available template. See your Client Manager if you want to discuss adding this feature to your site.	SenderName SenderEmail RecipientName RecipientEmail Url Description SwatchImage ThumbImage MediumImage LargeImage Name Price ListPrice StyleID
GIFT_CERTIFICATE	Sent to the marketAgility gift certificate recipient via marketAgility when a new gift card has been created in Call Center → Gift Cards or the customer service agent clicks "Resend Email".	SenderName SenderEmail RecipientName RecipientEmail CurrentBalance OriginalAmount CardNumber CardPin Message
CONTACT_US	Sent to the support email contact set up in the Site Settings via the website when a Customer fills out the form on the contact-us page.	Email FirstName LastName Question Subject

Change History

The change history tab shows all of the changes that were made to this content item and by whom. It is useful for diagnosing unexpected changes to your content.