Call Center

The call center section of the administration tools allow your customer service team access to customer, order, and gift card information to allow them to service your customer phone-in and email requests. Each tool in this section covers a specific operational function and can be access-controlled through the Roles Tool based on your company's needs.

These tools can also be used against your staging environment, allowing you to create test scenarios with inventory and product assortments and conduct end-to-end fulfullment testing to make sure that information is being properly communicated to your 3rd party providers as well as your customer through the various touch-point emails.