Orders

Introduction

The Orders tool allows a call center administrator to manage orders placed on the website or through the apis. Included in this information are order and item statuses, shipping and billing information and payment transaction history.

It also provides tools for revising shipping addresses, processing returns, resending transactional emails and issuing appeasement credits.

The Orders tool provides a centralized view of every order placed through your store, including details like:

Order Number
Customer information
Order State
Total
Date Added
Date Modified
Actions

Searching

Orders searching

To find an order or orders that share a common attribute value, a search block has been provided.

Advanced Search - use the arrow dropdown to reveal additional advanced search fields.

Orders advanced search

Property	Description
Order Number	The customer-friendly order number (unique value) given to each Order.
Cart Number	A Cart Number (or Cart ID) is a unique identifier assigned to a shopping cart.
Order State	Order State refers to the current state or progress of an order as it moves through the order fulfillment process. Below are the states an Order will move through within mA7. New - New Orders Picking - Orders that are in the picking stage of fulfillment. Packing - Orders that are in the packing stage of fulfillment. Shipping - Orders that are in the shipping stage of fulfillment. Reviewing - Orders that are being held for review. Verifying - Orders that are being held for credit verification (Triggered by Fraud Rules). Processing - Orders that are in the process of being fulfilled by an external fulfillment provider. Complete - Completed orders. Cancelled - Orders that have been cancelled. Rejected - Order that was rejected after the reviewing process.
Start Date	Reflects the Starting date range to search for orders placed.
End Date	Reflects the End date range to search for orders placed.
Environment	Production or Staging.